Shipping + Returns

Return  Policy

If you wish to return or exchange an item, you must contact us by phone 585-586-6550 or email info@letsbead.com within 14 days of receipt.  Please include your name the name of the product you wish to return or exchange, the reason for the return if there was a problem with the product and if an exchange, the product you wish for the exchange. Refunds are credited to your original payment method.

Returns must be unused, complete and in original conditional and original packaging. The purchaser is responsible for return shipping costs unless return is due to goods being damaged or defective at time of shipping.

If a kit is received incomplete, please contact us as soon as possible so we may send you the missing piece(s) free of charge.  Please realize that exact replacement parts may not be available if we do not have a source for replacements eg. if a bead color or shape is discontinued.

Payment Methods

We accept payment by credit card only.

Shipping

Items are shipped promptly via USPS.  We cannot accommodate same day shipping.  If you wish your item sent by expedited shipment, please contact the store before ordering to discuss options and shipping times.

We ship to the continental US only.  We cannot accommodate international shipments.

If an item is out of stock, we will contact you promptly to see if you would like us to send a replacement, if you would like us to refund your payment by your original payment method, or if you would like to wait until we receive more of the item in stock, if applicable.

Shipping Costs

Shipping for any amount of kits is $4.00 per order.

 

Edited 7/29/19bb

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Lets Bead • 349 W Commercial St • East Rochester, NY 14445
P: (585) 586-6550 • E: info@letsbead.com

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